FREE UK DELIVERY + FREE UK RETURNS / EXPRESS INTERNATIONAL DELIVERY 

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FAQs

REGISTERING ONLINE

You only need to register on our site if you are making a purchase. By registering you are initiating an account that only you may access. You may access your account by using your e-mail address and a password that you have created. Only you will have access to this information. If you are signed up on our e-mail list, this does not mean you are registered.

Simply click on “My Aftershock” and you will be provided with a direct link that will take you through the process. If you have never purchased from us before, you must register with us to place an order.

Simply click on the "My Aftershock" link to login and select "Forgot Password". You will then need to follow the on-screen instructions to reset your password.

Log into your account via "My Aftershock", and click on "Account Information" located at the top of your account page. Make the necessary changes to your account, (i.e. e-mail address, password, billing address, delivery address etc...) Scroll to the bottom of the page, and click on "Submit" The changes you have made will now be saved to your profile.

SHOPPING ONLINE

Once you're done shopping, checking out is easy. You may always view the items you have added to your cart by clicking the "shopping cart" icon or "view cart" link on the menu bar at the top right corner of any page.

Once you are viewing the contents of your shopping bag, you may adjust quantities in your bag by changing the number to the left of items, and then by clicking "update" after all quantity adjustments have been made.

Thinking of removing items from your cart?

You may instead want to consider saving the items to your wish list for a future purchase. Items that you move to your wish list can later be moved back to your shopping cart, or you can send copies of your wish list to others in hopes of making your wishes come true. Please note, items added to your wish list do not ensure later availability. (You must login to use the wish list feature). You may always login by clicking on "My Aftershock" on the menu bar directly at the top of any page.

Once you are ready to checkout with the items in your shopping cart, click on the "checkout" button in your shopping cart. At this point if you have not registered with us before, you will need to click on "register" to sign-up for a new account. If you have already registered with us before, simply sign-in using your e-mail address and the password that you created for the account.

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, you can sign up to be notified by email when the item is back in stock.

We have added a size charts link on every product details page. Reference the size charts to help determine your size when ordering from aftershockplc.com. Because sizing and cut will always vary between styles, please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please contact Customer Services by e-mail or phone.

Aftershock Online accepts all major credit and debit cards.

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once the product(s) you ordered has been despatched. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by clicking on the link, where you will be directed to Royal Mail's website. Once you login to your account using your e-mail address and password, click on "Order History" to view past orders and current orders that you have placed. From here you can determine when your order actually leaves Aftershock. Note: tracking number may not be visible.

Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.

An Aftershock "Limited Edition" or "Boutique" pieces is a specific item that is exclusive or only available in limited quantities at aftershockplc.com. This can include but isn't limited to an entire style, a colour within a style, or a combination of colours sold together. Some "Limited Edition" clothing pieces or "Boutique" accessories may only run for a certain period of time - a chance to get the item first at Aftershock Online before they hit our stores!

SHIPPING & HANDLING

Orders placed Monday-Friday before 1 PM GMT will begin processing that day, excluding holidays, and will ship within 2 business days pending availability and credit verification. All orders placed after 1 PM GMT will begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 1 PM GMT will begin processing on the following Monday. Aftershockplc.com will contact you with a follow-up e-mail if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We use Royal Mail Special Delivery Next Day (for UK & Ireland mainland only) and Royal Mail International Signed For services for all other destinations. We do not offer same day, Saturday or Sunday delivery.


*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS, BANK HOLIDAYS

Aftershock Online is now offering FREE UK Delivery on all orders over £100 in value. Select "Royal Mail £100+ FREE" to qualify for free shipping in checkout

International shipping charges are based on several factors, including total price of items, the weight of the package, and its destination. To determine the cost, please add your selected items to your cart and proceed to checkout. You will be able to view the shipping costs on the review page of the checkout process. This is the last page before finalizing your order. From this page you may either cancel or proceed with your order.

Royal Mail International Signed For and Aftershock provide customs-cleared delivery to more than 50 destination countries. Most shipments to Europe or Asia are delivered within 5 to 7 business days after leaving Aftershock Online.

Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from aftershockplc.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international Customers and Customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as price, product description and weight to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

If you decide to refuse any shipments from Aftershock Online, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Aftershock Online. This amount will be subtracted from your merchandise refund.

If you have any shipping and handling questions or comments please click here or call Customer Services on +44 (0)161 832 9655.

Aftershock is an international brand and we intend to deliver beautiful artisan handcrafted ladies clothing and accessories to every corner of the World! For a list of the countries we ship to please see the details on our Delivery Information page.

Aftershock is an international brand and we intend to deliver beautiful artisan handcrafted ladies clothing and accessories to every corner of the World! For a list of the countries we ship to please see the details on our Delivery Information page.

GIFT WRAPPING

Aftershock Online will gift box your order providing you select this option at the time of purchase. Our gift box service includes a beautiful zebra printed Aftershock matte finished structured gift box with our signature black ribbon and the item(s) wrapped in specially designed Aftershock branded tissue inside the box at no extra cost! The recipient will receive proforma invoice and a with return/exchange form.

RETURNS & REFUNDS

Please refer to our Returns Policy page.

Simply follow the instructions on the invoice included with your package. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves). Please note we strictly do not accept in-store returns if the purchase is made online.

Once your package has been received at Aftershock Online, your refund will be processed in the original form of payment within five business days. You will be notified via e-mail to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Aftershock Online.

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